Shipping General
① All parcels from senset are shipped from Korea.
② Standard shipping rate is €5, and free shipping for orders over €60
③ Every order is normally shipped out within 1~2 business days from the time of order confirmation. If a shipping departure delay occurs, we will inform customers of the issue within 24 hours.
④ General shipment period varies depending on the delivery region. Please refer to below table for the information. However it could be delayed due to certain courrier's circumstance and senset is not responsible for it.
⑤ We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.
▶ Standard Shipping rate and Free shipping condition
- Austria, Belgium, Croatia, Estonia, Finland, France, Georgia, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Slovakia, Slovenia, Spain, Switzerland : €5.5 / €60
- Bulgaria : 11лв / 120лв
- Czechia : 130Kč / 1,215Kč
- Denmark : 37kr / 375kr
- Hungary : 2,000ft / 20,000ft
- Poland : 23zł / 220zł
- Romania : 53lei / 380lei*
- Sweden : 60 kr / 550 kr
- United Kingdom : ￡4.5 / Free shipping over ￡50
* Due to changes in Romanian customs regulations, shipping fees and the free shipping threshold for deliveries to Romania have been updated as of January 13, 2026.
▶ General Shipment Period by Region (Business day)
- 5~8 days : France, Germany, Italy, Netherlands, Poland, Portugal, Spain, United Kingdom
- 5~10 days : Austria, Belgium, Bulgaria, Czech, Finland, Greece, Hungary, Norway, Romania, Slovakia, Sweden
- 7~12days : Croatia, Ireland
- 10-15days : Denmark, Estonia, Georgia, Latvia, Lithuania, Luxembourg, Slovenia, Switzerland
※ Please note that unexpected delays may occur due to circumstances.
Shipping Notice
① Customs taxes are included in the product price and charged before delivery.
② Shipping notifications will be sent via email, so please check your email regularly.
Order Value Limit
① Due to customs regulations that can cause extensive delays, senset limits the maximum order amount to €150.
Delivery Failure
① Lost Parcel
- Customers need to inform us within 14 days after the delivery status has been marked as 'Delivered' but they haven’t received it, so that we can inquire with the shipping company regarding it.
- Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
- A refund can be processed only if the delivery company officially claims the parcel as “Lost”.
- The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or re-delivery is not possible in this case.
② Recipient Unreachable
- In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
- Please be aware that refund or re-delivery is NOT possible in this case.
